Thank you for choosing www.griddlepatchpro.com. We hope every customer is satisfied with their purchase of kitchenware. If you are not satisfied with the product you received, you can apply for a return or refund according to the following policy:
- Return Period
You can submit a return request within 30 days of receiving the product.
We may not be able to accept return requests after 30 days.
- Return Conditions
Products requested for return must meet the following conditions:
The product is unused and does not affect resale;
The product retains its original packaging and accessories;
The product is not damaged due to improper use;
Valid order information is provided.
Some used, damaged, or missing accessories may not be eligible for return.
- Return Process
To return an item, please contact us first via customer service email:
Customer Service Email: kitchenware@griddlepatchpro.com
Please provide:
Order number;
Purchaser’s name;
Product information;
Reason for return;
Relevant photos (if there is a problem with the product).
After receiving your application, we will provide you with subsequent return instructions.
- Refund Process
Once the returned goods are received and inspected to confirm they meet the return requirements, we will process the refund within 3 business days.
The refund will be returned via the original payment method. The specific arrival time may vary depending on the processing time of the bank or payment institution.
- Damaged Goods or Incorrect Orders
If you receive goods that are damaged in transit, contain incorrect items, or are missing items, please contact us as soon as possible after receiving the goods and provide relevant supporting information. We will assist in resolving the issue.
- Return Shipping Costs
If the return is due to product quality issues, transportation damage, or order errors, we will assist in arranging the relevant processing methods.
If the return is due to personal reasons, the return shipping costs may need to be borne by the customer.
- Situations Where Returns Are Not Accepted
Returns may not be accepted in the following situations:
The return period has exceeded 30 days; The goods are visibly used or damaged; The original packaging, accessories, or related attachments are missing; Problems caused by improper personal operation.